Role UI/UX Designer
Deliverables User Stories · Sitemap · Wireframes · Design System · Hi-fidelity Prototype
Tools Axure · Sketch
Timeframe 3 months
Researchers and manufacturers needed a better way to ship various critical biopharmaceutical products so they can recruit and retain qualified patients for their studies and innovations. However, busy operations managers don’t have time to navigate complex shipping logistics regulations and restrictions.
"How do we digitally transform our shipping logistics and ordering process to meet customer demand?"
Our team held work sessions with stakeholders to understand World Courier’s business goals and discover user objectives and pain points.
We collaborated with stakeholders to capture user pain points and motivators in user stories which helped us determine the project scope. User’s primary goal was to quickly and efficiently place orders for shipping with a brand they know and trust.
Wireframes helped illustrate navigation, information architecture, key user interactions, and other features that empowered users to search, filter, and manage data reports.
An expanded design system enabled advanced user interactions and functionality. A responsive grid and other new components, such as the progress meter, system feedback, and tooltips helped guide users through task completion.